Biotoxin CRM order form (terms and conditions)


Prices are quoted in Canadian dollars (CAD) and are subject to change without notice. The Harmonized Sales Tax (HST) is charged to Canadian customers where appropriate. Duties and taxes for international orders are determined by customs and payable by the customer. A $20.00 administration fee is added to invoices when clients are paying by bank transfer.


Products are sold as is and cannot be returned. Certificates of Analysis are valid for CRMs in their original NRC-sealed container only. CRMs are packaged in approximate quantities.


Pre-payment may be required. All invoices are automatically created in Canadian dollars (CAD). Upon request by the purchaser, invoices can be created in either USD, EUR, YEN or GBP before the order has been processed. The invoice/receipt will be sent inside the shipping box, or if possible may be emailed to the client prior to shipping. Payment is due within 30 days of date of issuance of invoice and must be addressed to:

Receiver General for Canada
National Research Council Canada
Finance Branch
1200 Montreal Road, Building M-58
Ottawa, Ontario K1A 0R6

Telephone: 1-866-545-1195 or 1-613-990-0611

Interest is calculated and compounded monthly at the fluctuating "Payment on Due Date Interest Rate" that is published electronically at at

Interest must be paid on overdue amounts from the date when the payment is due until the date it is received. An administrative charge of $25.00 CAD will be invoiced for any cheque for which payment is refused by the bank on which it is drawn.


All orders will be shipped via FedEx, with "Carriage Paid To" (CPT) shipping terms, with the exception of some orders that include products classified as Dangerous Goods in Excepted Quantities when FedEx in unable to deliver and the services of our Freight ForwarderFootnote 1 will be used, or if alternate arrangements have been agreed upon by NRC prior to shipping. For more information on countries FedEx is able to deliver dangerous goods to, please refer to their website:

Shipping Fees (when shipping via FedEx)

Halifax CRM Orders

Value of products in order Canada USA Rest of the world
$0.01 to 499.99 $27.00 $27.00 $61.00
$500.00 to 1,499.99 $34.00 $34.00 $68.00
$1,500.00 to 2,499.99 $41.00 $41.00 $81.00
$2,500.00 to 2999.99 $61.00 $61.00 $108.00
$3,000.00 to 4,999.99 $81.00 $81.00 $135.00
$5,000.00 to 9,999.99 $108.00 $108.00 $162.00
$10,000.00 to 14,999.99 $135.00 $135.00 $204.00
$15,000.00 to 19,999.99 $162.00 $162.00 $243.00
$20,000.00 and up CustomFootnote 1 CustomFootnote 1 CustomFootnote 1

Ottawa CRM Orders

Value of products in order Canada USA Rest of the world
$ 0.00 to 499.99 $15.00 $20.00 $40.00
$ 500.00 to 999.99 $20.00 $35.00 $70.00
$ 1,000.00 to 2,999.99 $25.00 $55.00 $100.00
$ 3,000.00 to 4,999.99 $30.00 $60.00 $120.00
$ 5,000.00 to 7,999.99 $50.00 $70.00 $150.00
$ 8,000.00 and up CustomFootnote 1 CustomFootnote 1 CustomFootnote 1


Footnote 1

When custom shipping fees or the services of our freight forwarder are required, clients will be contacted and advised of the shipping rate before the order is processed.

Return to footnote 1 referrer

Lost packages

The Customer assumes ownership and responsibility for the products once they have left the NRC premises. If shipment is not received within a reasonable time, the Customer will contact the courier service.

Importing CRMs

Customs and duty charges, along with custom broker fees are the responsibility of the customer. Customer will check quarantine restrictions for his country to ensure smooth transfer of the reference materials from Canada to the destination.

Entire Agreement

This Sales Agreement supersedes all prior communications, negotiations and agreements concerning the sale of the products. No amendment or waiver of terms in this Sales Agreement, including annexes thereto, is effective at any time. The customer will not attempt to send a purchase order to NRC relating to the purchasing of the products. The Terms & Conditions that may be an implicit part of a customer's Purchase Orders are hereby expressly rejected by NRC. NRC shall include the customer's purchase order number on its invoice for the sole purpose of facilitating the customer's financial tracking.

The fully and properly completed and submitted order form constitutes your offer to purchase the NRC Product(s) identified in your submitted order form. Your submitted order form shall be deemed to be accepted by NRC only if and when NRC sends an order form acceptance to your email address. Should you not receive a response from NRC regarding a submitted order form, it is your responsibility to confirm with NRC whether your order form has been received by NRC.


Under this Sales Agreement, NRC shall not be liable, in tort or for failure or delay in performance caused by circumstances beyond NRC's reasonable control, nor for incorrectness of information supplied, advice given, or opinions expressed. No specific result is promised. NRC does not warrant that technical information delivered does not infringe the rights of third parties under a present or future patent. No claim may be made for indirect, consequential, or contingent damages. No claim shall exceed the cost of the Product or Service.

Customer shall indemnify and save harmless NRC, its employees and agents from and against, and be responsible for:

  1. all claims, demands, losses, damages, costs including solicitor and client costs, actions, suits or proceedings brought by any third party, that are in any manner based upon, arising out of, related to, occasioned by, or attributable to use by the Customer or any third party of any information or product delivered under this sale; and
  2. other costs, including extra-judicial costs, of NRC defending any such action or proceeding, which NRC shall have the right to defend with counsel of its choice.

NRC cannot guarantee that NRC Products advertised on this Website will be available to you when you submit an order form or at any time thereafter. NRC reserves the right, at any time, without notice or liability to you or any other person, to no longer make NRC Products available, change NRC Products, prices, fees, shipping means, service and other charges, and to limit quantities of NRC Products. NRC reserves the right to reject any submitted order form.


This Sales Agreement shall be interpreted according to the laws of the Province of Ontario and the laws of Canada in force there.


You agree to be bound by this Sales Agreement and represent and warrant that you have the legal authority to agree and accept this Agreement on behalf of yourself or the person you purport to represent including an incorporated or unincorporated entity.

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