Openly communicating in a compelling, honest, persuasive and articulate manner, ensuring the message is clear, understood and consistent with NRC objectives.
Presents information that others understand
- Presents the facts and inferences in a logical, clear and coherent manner.
- Provides all of the available information necessary for understanding and making effective decisions.
- Supports position and conclusions with appropriate data, information, examples, visual aids, demonstrations, etc., as required.
- Demonstrates confidence in own position, is open to alternative viewpoints.
- Shares information openly and honestly.
Fosters two-way communication
- Takes others' perspective when communicating, negotiating or presenting arguments (e.g. presents benefits from all perspectives).
- Actively listens to others' perspective.
- Effectively presents rationale or counter-arguments (as appropriate) when challenged.
- Anticipates and plans for reactions of others and tailors the approach to the needs of the audience.
- Targets communication to the needs of the audience.
- Conveys an understanding of and responds appropriately to the comments and questions of others.
Adapts communication strategies to situations
- Quickly and easily reads the environment and cues from others to assess when and how to change personal tack or planned approach.
- Works to enhance credibility, promote trust and act in a manner consistent with NRC's ethics, values and standards.
- Prepares and presents proposals, business cases, agreements, ideas and solutions.
- Clarifies common ground between opposing points of view to advance cooperation.
- Influences others' perceptions, using consensus building, consultations, negotiations.
- Deals effectively with a broad range of individuals and audiences in a variety of contexts.
- Demonstrates personal behavioural flexibility to respond to various social and interpersonal requirements.
Uses influencing strategies
- Uses strategies that link to or build on other favourably perceived initiatives, partnerships, or trends to create buy-in among others (e.g. key stakeholders).
- Builds support to position organization and influence direction (e.g. networking; coalitions).
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