Openly communicating in a compelling, honest, persuasive and articulate manner, ensuring the message is clear, understood and consistent with NRC objectives.
Presents information that others understand
- Presents and shares information and facts in an open, logical, clear and coherent manner.
- Provides all of the available information necessary for understanding and making effective decisions.
- Supports positions and conclusions with appropriate information.
- Actively listens (e.g. builds rapport, considers other viewpoints and takes appropriate action).
Fosters two-way communication
- Conveys an understanding of and responds appropriately to the comments and questions of others.
- Communicates in a tactful and sensitive way, e.g. by taking into consideration a person's background, expertise and needs.
- Knows which questions to ask, how to ask them to gain clarification, and whom to ask.
- Builds informal personal networks to exchange information and resolve problems.
- Anticipates and plans for reactions of others and tailors the communication approach to the needs of others.
Adapts communication strategies to situations
- Quickly and easily reads the environment and cues from others to assess when and how to change track or planned approach.
- Works to enhance credibility, promotes trust and acts in a manner consistent with NRC's ethics, values and standards.
- Uses presentations and/or publications to promote research projects and/or new initiatives.
Fosters a client-focused culture
- Seeks out future opportunities and anticipates client needs.
- Identifies and approaches potential clients.
- Develops creative and innovative ways of meeting client needs.
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