Order form (terms and conditions)

Prices

Prices are quoted in Canadian dollars (CAD). The Harmonized Sales Tax (HST) is charged to Canadian customers where appropriate. Prices are subject to change without notice. An administration charge of $25 is applied to every order.

Products

Products are sold as is and can not be returned. Certificates of Analysis are valid for CRMs in their original NRC-sealed container only. CRMs are packaged in approximate quantities.

Payment

All products must be paid in advance. All invoices are in Canadian dollars (CAD).  An invoice will be sent to you within 3 business days of a completed order form being received. The customer agrees to pay NRC the total cost of the products plus applicable taxes, as invoiced by NRC. Payment confirmation is needed before any package is released. The preferred method of payment is by credit card (VISA, MasterCard or American Express). Money orders and cheques, made payable to "Receiver General for Canada – NRC", are also accepted. Payment by cheque or Wire Transfer will add 7 to 10 days to existing shipping delay because of payment confirmation process. There is a $20 service charge for payment by Wire Transfer. Payment is due within 30 days of date of issuance of invoice and must be addressed to:

Accounts Receivable
National Research Council of Canada
1200 Montreal Road
Ottawa, Ontario K1A 0R6

Interest is calculated and compounded monthly at the fluctuating “Payment on Due Date Interest Rate” that is published electronically at http://www.tpsgc-pwgsc.gc.ca/recgen/txt/71-eng.html Interest must be paid on overdue amounts from the date when the payment is due until the date it is received. An administrative charge of $25 CAD will be invoiced for any cheque for which payment is refused by the bank on which it is drawn.

Shipping

Shipping services are not provided. All CRM products are made available at NRC premises. Customer may pick-up the products. at NRC or may supply a courier account number. Please note that only a restricted number of courier companies have shipping and tracking standards which are compatible with the products’ shipping requirements. When purchasing products which are considered Dangerous Goods in Excepted Quantities, the Customer will retain the services of a courier or freight forwarding company. Please note that only a restricted number of courier and freight forwarding companies can ship Dangerous Goods in Excepted Quantities.

Lost packages

The Customer assumes ownership and responsibility for the products once they have left the NRC premises. Insurance is the responsibility of the customer. If shipment is not received within a reasonable time, the Customer will contact his courier service.

Importing CRMs

Customs and duty charges, along with custom broker fees are the responsibility of the customer. Customer will check quarantine restrictions for his country to ensure smooth transfer of the reference materials from Canada to the destination.

Entire Agreement

This Sales Agreement supersedes all prior communications, negotiations and agreements concerning the sale of the products. No amendment or waiver of terms in this Sales Agreement, including annexes thereto, is effective at any time. The customer will not attempt to send a purchase order to NRC relating to the purchasing of the products. The Terms & Conditions that may be an implicit part of a customer’s Purchase Orders are hereby expressly rejected by NRC. NRC shall include the customer’s purchase order number on its invoice for the sole purpose of facilitating the customer’s financial tracking.

The fully and properly completed and submitted order form constitutes your offer to purchase the NRC Product(s) identified in your submitted order form. Your submitted order form shall be deemed to be accepted by NRC only if and when NRC sends an order form acceptance to your email address. Should you not receive a response from NRC regarding a submitted order form, it is your responsibility to confirm with NRC whether your order form has been received by NRC.

Disclaimer

Under this Sales Agreement, NRC shall not be liable, in tort or for failure or delay in performance caused by circumstances beyond NRC's reasonable control, nor for incorrectness of information supplied, advice given, or opinions expressed. No specific result is promised. NRC does not warrant that technical information delivered does not infringe the rights of third parties under a present or future patent. No claim may be made for indirect, consequential, or contingent damages. No claim shall exceed the cost of the Product or Service.

Customer shall indemnify and save harmless NRC, its employees and agents from and against, and be responsible for:

(a) all claims, demands, losses, damages, costs including solicitor and client costs, actions, suits or proceedings brought by any third party, that are in any manner based upon, arising out of, related to, occasioned by, or attributable to use by the Customer or any third party of any information or product delivered under this sale; and

(b) other costs, including extra-judicial costs, of NRC defending any such action or proceeding, which NRC shall have the right to defend with counsel of its choice.

NRC cannot guarantee that NRC Products advertised on this Website will be available to you when you submit an order form or at any time thereafter. NRC reserves the right, at any time, without notice or liability to you or any other person, to no longer make NRC Products available, change NRC Products, prices, fees, shipping means, service and other charges, and to limit quantities of NRC Products. NRC reserves the right to reject any submitted order form.

Laws

This Sales Agreement shall be interpreted according to the laws of the Province of Ontario and the laws of Canada in force there.

Acceptance

You agree to be bound by this Sales Agreement and represent and warrant that you have the legal authority to agree and accept this Agreement on behalf of yourself or the person you purport to represent including an incorporated or unincorporated entity.

I ACCEPT THESE TERMS  |  I DO NOT ACCEPT THESE TERMS