Client support



Order support

If you don't have your customer number (PDS) or your sales order number, or you need to check your order status, please contact client services at:

Telephone: 1-800-672-7990 (in Canada) or 1-613-993-2463 (for Ottawa-Gatineau and international calls)
Opening Hours: 8:30am to 4:30pm eastern time, Monday to Friday.
EmailCONSTPubsales-Ventes@nrc-cnrc.gc.ca

Virtual Store Support

For help with the Virtual Store website ("My Account", "Shopping Basket"), use the Technical help link.

Technical support for CODES-GUIDES Online and the Codes Centre website

Prior to contacting technical support, please review our troubleshooting guide.

To facilitate resolution of your technical support case, please provide the following information:

  • Full name and organization
  • Phone number
  • Specific product you are calling about
  • PDS number
  • Sales order number
  • Brief description of the problem including error message, if any.

Telephone: 1-800-672-7990, then press 2 (in Canada) or 1-613-990-8425 (for Ottawa-Gatineau and international calls)
EmailCodesTechSupportTechnique.CONST@nrc-cnrc.gc.ca

Technical support is available 9am to 4pm eastern time, Monday to Friday.