Client support
If you don't have your Customer Number (PDS) or your Sales Order Number, need to check your order status or you forgot your User Name, please contact Client services at:
- 1-800-672-7990 in Canada or at 613-993-2463 for Ottawa-Gatineau and international calls
- Email: CONSTPubsales-Ventes@nrc-cnrc.gc.ca.
Technical support
Prior to contacting Technical support, please review our troubleshooting guide.
To facilitate resolution of your technical support case, please provide the following information:
- Full Name and Organization
- Phone Number
- Specific Product you are calling about
- PDS Number
- Sales Order Number
- Brief description of the problem including error message, if any.
Enquiries
Telephone: 613-990-8425
Fax: 613-990-9577
Email: codesonline@nrc-cnrc.gc.ca
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