Concierge Service

Alert: Online Concierge Service temporarily unavailable

Access to the Concierge Service web portal is unavailable due to a cyber intrusion on the IT infrastructure of the National Research Council of Canada. For more information, see the NRC statements on the cyber intrusion.

Contact us

Telephone: 1-855-53-GUIDE
(1-855-534-8433) Monday to Friday from
9:00 a.m. to 4:30 p.m. local time for support
Email: Concierge.Guide-Expert@nrc-cnrc.gc.ca

The Government of Canada's Concierge Service provides a single access point where small and medium-sized enterprises (SMEs) can find high-quality, timely advice to help them innovate and accelerate their growth. Developed, implemented and operated by the National Research Council of Canada's Industrial Research Assistance Program (NRC–IRAP) in collaboration with over 40 federal and provincial partners, the Service improves innovation and economic opportunities for SMEs by helping them navigate the available innovation resources and support programs. By combining online, phone and in-person services, it addresses the individual needs of SME clients.

Personalized assistance

If you are a Canadian SME seeking information about programs and other resources to help you pursue technological innovation, and/or you need help accessing these services — then the Concierge Service can help!

Concierge Advisors, located across Canada, will provide one-on-one assistance and will use their wealth of industry experience and depth of knowledge to help guide clients to the most appropriate innovation programs and services available. Concierge Advisors have extensive networks and expertise, as well as knowledge about a range of industrial sectors for clients to benefit from.

The entire service is intended to provide clients with simple, facilitated access to the most appropriate information and services to reach their desired objectives and tap into their potential.