Conceptual and analytical ability

Understanding, analyzing, synthesizing and relating complex information and abstract variables; drawing logical conclusions and/or providing reasonable and creative alternatives.

Level 1

Analyzes and synthesizes information

  • Breaks down concrete problems into parts and synthesizes succinctly.
  • Gathers inputs from appropriate players.
  • Identifies the links between situations and information.
  • Uses common sense, past experience and basic rules to identify key underlying issues and to problem-solve.
  • Considers relevant facts and alternatives when making decisions.

Level 2

Applies broad analysis to reach conclusions

  • Analyzes complex problems and breaks down problem into parts.
  • Uses theory or hypotheses to assess which part or aspect may be contributing to the problem.
  • Sees connections, patterns or trends in the information available. Identifies the potential impacts that trends or events may have on services, products and clients.
  • Draws logical conclusions, providing creative options and recommendations.

Level 3

Manages multiple complex relationships

  • Simultaneously deals with multiple problems and abstract complex relationships.
  • Recognizes and assesses several likely causal factors or ways of interpreting the information available.
  • Thinks several steps ahead and cross-functionally in deciding on best course of action(s) (anticipates likely outcomes).
  • Explains complex problems and relationships using clear theories or explanations.
  • Draws on experience and knowledge to assess and analyze facts and information that may not be complete to come to quick and appropriate decisions i.e., intuition.