Communication

Openly communicating in a compelling, honest, persuasive and articulate manner, ensuring the message is clear, understood and consistent with NRC objectives.

Level 1

Presents information that others understand

• Presents information and facts in a logical, clear and coherent manner.
• Provides all of the available information necessary for understanding and making effective decisions.
• Supports position with relevant data, information, examples, visual aids, demonstrations, etc. as required.
• Demonstrates cultural sensitivity when communicating.

Level 2

Fosters two-way communication

• Takes other's perspective when communicating, negotiating or presenting arguments (e.g. presents benefits from all perspectives).
• Anticipates and plans for reactions of others and tailors communication approach to the needs of the intended audience.
• Conveys an understanding of, and responds appropriately to the comments and questions of others.

Level 3

Adapts communication strategies to situations

• Deals effectively with a broad range of individuals and audiences and in a variety of contexts (e.g. social, professional, formal presentations).
• Quickly and easily reads the environment and cues from others to assess when and how to change tack or planned approach.
• Positions communication to achieve the desired results.
• Clarifies common ground between opposing points of view to advance cooperation.
• Influences others' perceptions, using consensus building, consultations and negotiations.

Level 4

Uses influencing strategies

• Builds support to position the organization and influence direction (e.g. networking; coalitions).
• Uses strategies that link to or build on other favorably perceived initiatives, partnerships or to create buy-in among others (e.g. political leaders, investors and other stakeholders).
• Uses strategies to position NRC appropriately, with other national governments, national or international organizations, and sectors of the economy or coalitions.