Client Relationship Leader

Business Management Support
Ottawa - Ontario


  • An eligibility list may be established for similar positions for a one year period.
  • This is a continuing position.

Your challenge

Help bring research to life and drive your career forward with the National Research Council of Canada (NRC), Canada's premier research and technology organization.

We are looking for a vibrant and dynamic Client Relationship Leader (CRL) to support our Business Management Support group in the Aerospace Portfolio. The CRL would be an individual who shares our core values of impact, accountability, leadership, integrity and collaboration.

Business Management Support (BMS) aligns Business professionals to NRC activities, providing business expertise and related support in a coordinated and responsive manner. This centralized flexible approach allows NRC to prioritize and channel resources in order to grow its diverse business in a strategic and pro-active way.

The CRL is expected to achieve targeted growth objectives, drive initiatives for both target and key accounts that exceed expectations in revenue growth and retention, account profitability and client satisfaction.

The CRL analyzes client requirements and promotes NRC capabilities that solve identified needs.

The CRL supports the business by aligning market analysis, identifying targets, leading due diligence efforts and structuring/negotiating deals that maximize benefit and impact the Canadian economy while meeting NRC objectives and policies.

The CRL is responsible and accountable for the development, negotiation, implementation and management of important client relationships and associated agreements to enable technology transfer and commercialization of technology based innovations.

The CRL provides strategic market guidance, sales & marketing expertise, and new business approaches that will influence business objectives and strategic plans, increasing and strengthening NRC value proposition and relationships with its clients.

Screening criteria

Applicants must demonstrate within the content of their application that they meet the following screening criteria in order to be given further consideration as candidates:


Bachelor’s degree in science, engineering or in business administration.

Masters of Business Administration would be an asset.


Significant and recent experience in generating and fostering new opportunities in a research or technology environment that have translated into impactful deals and contracts for the organization.

Significant and recent experience in researching, negotiating and drafting contracts and agreements to successful closure.

Significant and recent experience in partnership development and leveraging intellectual property to meet client needs.

Significant experience in communicating both verbally and in writing technology business opportunities to potential and existing clients.

Experience in the aerospace field.

Experience selling services and/or products to aerospace manufacturers or aviation operators is considered an asset.

Experience selling technology-intensive services and/or products in such areas as advanced manufacturing, propulsion systems, aerodynamics, advanced materials, unmanned aircraft and/or flight testing is also considered an asset.

Condition of employment

  • Reliability Status
  • Some travelling is required.

Language requirements

  • English

Assessment criteria

Candidates will be assessed on the basis of the following criteria:

Technical competencies:

Solid working knowledge in aerospace and/or aviation sales.  Knowledge of any of the following technologies is considered an asset: advanced manufacturing, propulsion systems, aerodynamics, advanced materials, human factors and flight testing. 

Superior communication and interpersonal skills with the ability to use well developed influencing strategies to achieve outcomes.

Demonstrated advanced analytical and problem solving skills.

Demonstrated ability to meet revenue objectives, outreach or marketing targets through opportunities which are aligned with strategic goals and that have had significant impact for the organization.

Proven record of success in analyzing market dynamics and translating them analysis into business opportunities with key prospects and accounts.

Behavioural competencies:

Management Services:

  • Communication (Level 4)
  • Client focus (Level 3)
  • Results orientation (Level 3)
  • Teamwork (Level 3)
  • Conceptual & analytical ability (Level 3)

Technology Extension:

  • Business understanding (Level 4)
  • Partnering (Level 3)
  • Networking (Level 3)

For this position, NRC will evaluate candidates using the following competency profile(s): | Management Services | Technology Extension

View all competency profiles.


Relocation assistance will be determined in accordance with NRC's directives.

Salary range

  • This position is classified as a Research Council Officer (RCO), a group that is unique to the NRC. The RCO group uses a person-based classification system instead of the more common duties-based classification system. Candidates are remunerated based on their expertise, skill, outcomes and impacts of their previous work experience. The salary scale for this group is vast, from $49,670 to $140,418 per annum, which permits for employees of all levels from new graduates to world renowned experts to be fairly compensated for their contributions.

Closing date

Posted until filled


  • In order to ensure a prompt and efficient processing of applications, candidates are encouraged to provide, along with their résumé, a detailed covering letter explaining how they meet each of the requirements of this position (education, experience, language requirements) by providing concrete examples. In addition, the candidate is encouraged to describe in detail when, where and how he/she gained the experience.
  • NRC employees enjoy a wide-range of benefits including comprehensive health and dental plans, pension and insurance plans, vacation and other leave entitlements.
  • Preference will be given to Canadian Citizens and Permanent Residents of Canada. Please include citizenship information in your application.
  • This position is being advertised internally and externally simultaneously, however first consideration will be given to internal NRC applicants.
  • The incumbent must adhere to safe workplace practices at all times.
  • We thank all those who apply, however only those selected for further consideration will be contacted.

To apply

All applications must be submitted on-line.  Please do not fax or email your applications. By applying over the web, your application becomes available to managers immediately.

You should also be prepared to attach your résumé into the online application form in one of the following formats:

  • Microsoft Word
  • Rich Text Format (RTF)
  • ASCII text
  • PDF

As an employer who values diversity in its workforce, we encourage candidates to self-identify as members of the following designated groups: women, visible minorities, aboriginal peoples and persons with disabilities. Measures for accommodation are available to all candidates retained for further assessment.

Please review instructions before applying online.

To obtain a copy of the job description

Please direct your questions, with the hiring number (148-16-0399_1) to:

Telephone: (613) 998-3484