Client Relationship Leader

Business Management Support
Various Locations

RCO

These are continuing positions.

Background

Working with clients and partners, the National Research Council Canada provides strategic research, innovation support, scientific and technical services to develop and deploy solutions to meet Canada's current and future industrial and societal needs. Guided by our core values of impact, accountability, leadership, integrity and collaboration, NRC is a dynamic and vibrant organization that, in its ongoing evolution, is seeking Client Relationship Leaders (17 CRLs) to support its strategic business activities within various locations and linguistic requirements: 

Aerospace, Ottawa, ON, English

Aerospace, Ottawa, ON, BBB/BBB imperative

Construction, Ottawa, ON, CBC /CBC imperative

Construction, Ottawa, ON, English

Energy, Mining and Environment, Ottawa, ON, BBB/BBB imperative

Energy, Mining and Environment, Vancouver, BC, English

Surface Transportation and/or Automotive, Boucherville, QC, CBC/CBC imperative

Surface Transportation and/or Automotive, Ottawa, ON or London, ON, BBB/BBB imperative

National Science Infrastructure and/or Measurement Science and Standards, Ottawa, ON, CBC/CBC imperative

National Science Infrastructure and/or Measurement Science and Standards, Victoria, BC, English

Security and Disruptive Technologies, Ottawa, ON, BBB/BBB imperative

Security and Disruptive Technologies, Edmonton, AB, English

Information and Communications Technologies, Ottawa, ON,  BBB/BBB imperative

Information and Communications Technologies, Fredericton, NB, CBC/CBC imperative

Aquatic and Crop Resources Development, Saskatoon, SK, English

Aquatic and Crop Resources Development, Charlottetown, PE or Halifax, NS, English

Medical Devices, Winnipeg, MB, or Boucherville, QC, or Ottawa, On, BBB/BBB imperative

 

Your Challenge

Business Management Support (BMS) aligns Business professionals to NRC activities, providing business expertise and related support in a coordinated and responsive manner. This centralized flexible approach allows NRC to prioritize and channel resources in order to grow its diverse business in a strategic and pro-active way.

The Client Relationship Leader (CRL) is expected to achieve targeted growth objectives, drive initiatives for both target and key accounts that exceed expectations in revenue growth and retention, account profitability and client satisfaction. The CRL analyzes client requirements and promotes NRC  capabilities that solve identified needs.

The CRL supports the business by aligning market analysis, identifying targets, leading due diligence efforts and structuring/negotiating deals that maximize benefit and impact to the Canadian economy while meeting NRC objectives and policies. The CRL is responsible and accountable for the development, negotiation, implementation and management of important client relationships and associated agreements to enable technology transfer and commercialization of technology based innovations.

The CRL provides strategic market guidance, sales & marketing expertise, and new business approaches that will influence business objectives and strategic plans, increasing and strengthening NRC value proposition and relationships with its clients.

The candidate must indicate, within their application, one or several positions of sectorial interest that best match their areas of specialization.   CRLs may be engaged across sectors as required to address operational requirements. 
 

 

Screening Criteria

Applicants must demonstrate within the content of their application that they meet the following screening criteria in order to be given further consideration as candidates:

Education

Bachelor’s degree in Science, Engineering or Business Administration.

Masters of Business Administration would be an asset.
 

Experience

• Significant and recent experience in generating and fostering new opportunities in a research or technology environment that have translated into impactful deals and contracts for the organization.

• Significant and recent experience in researching, negotiating and drafting contracts and agreements to successful closure.

• Significant and recent experience in partnership development and leveraging intellectual property to meet client needs.

• Significant experience in communicating both verbally and in writing technology business opportunities to potential and existing clients.

 

Condition of Employment

• Reliability Status

Language Requirements

Various Linguistic Requirements

Assessment Criteria

Candidates will be assessed on the basis of the following criteria:

Technical Competencies:

• Solid working knowledge in the desired sector(s) required to support clients and demonstrated market awareness of current and emerging technologies and key players in this field.

• Superior communication and interpersonal skills with the ability to use well developed influencing strategies to achieve outcomes.

• Demonstrated advanced analytical and problem solving skills.

• Demonstrated ability to meet revenue objectives, outreach or marketing targets through opportunities which are aligned with strategic goals and that have had significant impact for the organization.

• Proven record of success in analyzing market dynamics and translating them analysis into business opportunities with key prospects and accounts.
 

Behavioural Competencies:

From the Management Services cluster:

• Communication – Level 4

• Client focus – Level 3

• Results Orientation – Level3

• Teamwork – Level 3

• Conceptual & analytical ability – Level 3
 

From the Technology Extension cluster:

• Business understanding – Level 4

• Partnering – Level3

• Networking – Level 3

For this position, NRC will evaluate candidates using the following competency profile(s): | Management Services | Technology Extension

View all competency profiles.

Relocation

Relocation assistance will be determined in accordance with NRC's directives.

Salary Range

These positions are classified as a Research Council Officer (RCO), a group that is unique to the NRC. The RCO group uses a person-based classification system instead of the more common duties-based classification system. Candidates are remunerated based on their expertise, skill, outcomes and impacts of their previous work experience. The salary scale for this group is vast, from $38,921 to $125,067 per annum, which permits for employees of all levels from new graduates to world renowned experts to be fairly compensated for their contributions. In addition, an incumbent occupying a position within the RCO Groups is currently entitled to receive a terminable allowance of $8,000 per year plus the Bilingualism Bonus of $800 a year.

Closing Date

Posted until filled